Navigating healthcare changes can be stressful, but we're here to help you smoothly transition from LogistiCare to ModivCare for your non-emergency medical transportation (NEMT) needs in New Jersey. This guide provides the updated contact information and step-by-step instructions to ensure continued access to your healthcare appointments.
Understanding the NEMT Provider Change in New Jersey
Recent changes in New Jersey's healthcare landscape have resulted in a shift in NEMT services. LogistiCare is no longer providing transportation services, and ModivCare is the new provider. This change affects many Horizon NJ Health members, and may also concern those utilizing services through Hackensack Meridian Health. However, please note that Horizon NJ Health confirms that access to your doctors remains unchanged. This transition only impacts the company responsible for arranging your transportation to medical appointments. Your NEMT benefits remain the same; only the provider has changed.
Connecting with ModivCare: Updated Contact Information and Resources
To schedule rides or address any questions, you'll need ModivCare's contact information:
- Website: [Insert ModivCare Website Address Here] - The website offers an online booking portal, FAQs, and other helpful resources.
- Phone Number: [Insert ModivCare Phone Number Here] - A dedicated customer service line is available to assist you.
Finding the correct contact information is the first step in ensuring a smooth transition. Remember to check the ModivCare website for the most up-to-date details.
Scheduling Your NEMT Ride with ModivCare: A Step-by-Step Guide
Scheduling your transportation with ModivCare is designed to be straightforward. Here's how to book a ride:
Online Booking: Visit the ModivCare website and utilize their online booking portal. This allows you to schedule rides at your convenience, 24/7. The system is user-friendly and guides you through the process step-by-step.
Phone Booking: If you prefer, call ModivCare's customer service number. Be ready to provide your appointment details and other necessary information. A customer service representative will assist you in scheduling your ride.
Maintaining Access to Your Healthcare Providers
Horizon NJ Health has confirmed that your access to your chosen doctors and specialists remains unaffected by the NEMT provider change. The switch from LogistiCare to ModivCare only concerns your transportation to appointments, not your ability to see your healthcare providers. Rest assured, your care continues uninterrupted.
Frequently Asked Questions (FAQs)
Will my NEMT benefits change? No, your NEMT benefits remain unchanged. Only the provider has changed.
What if I have trouble using the online booking system? Contact ModivCare's customer service line for assistance. They are available to guide you through the process and answer any questions you may have.
Where can I find more information? Visit the ModivCare website for FAQs, online resources, and further assistance.
Contacting Horizon NJ Health and ModivCare
For further assistance, you can contact:
- Horizon NJ Health: [Insert Horizon NJ Health Contact Information Here]
- ModivCare: [Insert ModivCare Contact Information Here (phone and website)]
This transition should not negatively impact your healthcare. Remember to utilize the resources provided to ensure a seamless transition to ModivCare's NEMT services. By following these simple steps, you can continue to access the medical care you need without interruption.